Privacy policy

This statement relates to our privacy practices in connection with this website.

We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

General Statement
Screenguard Ireland fully respects your right to privacy, and will not collect or publish any personal information about you through this website without your clear permission. Any personal information which you volunteer to Screenguard will be treated with the highest standards of security and confidentiality, strictly in accordance with the current data privacy legislation.

Screenguard Business Data Privacy Statement

This statement applies to the following:

  • Personal information we collect through public websites operated by Screenguard
  • Personal information we collect from third party sales lead sources
  • Personal information we collect about you in the course of interacting with you either as a customer, potential customer, supplier, contractor or other third party in relation to the operation of our business generally. 

Screenguard Ireland does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us, by using our online feedback form or by making a credit card booking). Any information which you provide in this way is not sold to any third parties but may be shared with product or service partners once you confirm you would like to move forward with purchasing our services, and is used by Screenguard only in line with the purpose for which you provided it including:

  • To fulfill your requests by us or by others involved in fulfilling your transaction requests
  • To deliver services or carry out transactions you have requested, including, but not limited to providing information on Tyco products or services, processing product orders, registering purchased products, replacing product manuals, handling warranty claims, and answering customer service requests
  • To personalize your experience while you are on our sites, make navigation easier and for web site usage data;
  • To support products or services you have obtained from us
  • To inform you of products or services available from Screenguard in which you may be interested and to send you surveys regarding your use of Screenguard products and services
  • To contact you for customer satisfaction surveys, market research or in connection with certain transactions
  • In connection with a job application or inquiry
  • To monitor or record calls, chats and other interactions
  • To run our business operations and manage our risks, including protecting the rights and property of Screenguard and others, legal and internal compliance, and audit and security purposes
  • To improve our products and services

You can opt out of providing information by not entering it or not providing it if asked. If you wish to subscribe to news and information, we will use your email address for that purpose. We will also provide a way to unsubscribe.

Screenguard Services Data Privacy Statement

This statement applies to the following:

  • Personal and Business information captured about Customers, Partners or Applicants in order to establish or maintain their business relationship with Screenguard
  • Personal information you or your Administrators input, upload or otherwise capture into Screenguard services and systems
  • Personal information uploaded or otherwise captured by Screenguard employees or vendors providing installation, support and maintenance activities
  • Activity and event data including video that is automatically collected by Screenguard's services in our role as a data processor 

Screenguard functions as a Data Processor to collect and process Services Data strictly on behalf of our Subscribers and Partners in accordance with out Contractual Agreements and DPA Data Processing Addendum agreement with them and as defined in our Product Terms of Use and as permitted by law. The types of information include:

  • Information provided by Customers such as, but not limited to, an individual's name, credential number, email address, phone number, photograph and car registration
  • Information generated from System Events such as recording a credentials' usage and video clips associated with CCTV, access and intrusion events.
  • Information generated by Customer Operations on the system such as adding or modifying cards and login times
  • Information generated by Mobile Applications for system Administration and as a Credential such as device location 

Screenguard may process the Services Data 

  • To enable event notification and system functionality
  • To contact you regarding product and service enhancements
  • To contact you regarding product and service notices about applications and devices.
  • To monitor or record calls, chats and other interactions
  • To run our business operations and manage our risks, including protecting the rights and property of Screenguard and others, legal and internal compliance, and audit and security purposes
  • To improve our products and services

Collection and use of technical information
The services websites use temporary "session" cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. If you use the 'Remember me' option when logging in to the Screenguard website, a cookie is placed on your computer with an encrypted id to remember your credentials. No other information is stored in this cookie. Visitors can use this website with no loss of functionality if cookies are disabled from the web browser. Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to personally identify website visitors. The technical details logged are confined to the following items:

  • the IP address of the visitor’s web server
  • the top-level domain name used (for example .ie, .com, .org, .net)
  • the previous website address from which the visitor reached us, including any search terms used
  • Google analytics which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
  • the type of web browser and operating system used by the website visitor.

Screenguard Ireland will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of Screenguard never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by law. The technical information will be used only by Screenguard, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the General Data Protection Regulations 2018

Complaints about data processed via the website
If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to Screenguard by contacting us using the appropriate details on our Contact page.

Third Party Websites
This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website to which this website contains a link. The inclusion of a link on the website does not imply endorsement of the linked website by us.

Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this privacy policy, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Glossary of technical terms used
Web browser: The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Firefox, Safari and Opera.

IP address: The identifying details for your computer (or your internet company’s computer), expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Cookies: Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.